Privacy Statement

The Office of the Information Commissioner(OIC) takes your privacy seriously. We want you to be certain that you know what happens to the personal information you give us. This Statement sets out what we do with your information, why we need it and what you can do if you have any concerns about how we use it.

Who we are

The OIC is an independent statutory authority and its mission is to promote respect for the private lives of individuals through ensuring privacy of their personal information. The contact details are:

T. +441534 716530


Postal address:

Brunel House

Old Street

St Helier

Jersey JE2 3RG

Why we hold your information

We collect personal information

How we use your information

  1. Collected via the Complaints page of the website
  2. This information is processed for the purpose of responding to or investigating your complaint. It is likely that some of this personal information will be provided to whoever the complaint is about. Should there be information you do not wish to be passed on, please let us know.

  3. Collected as part of the notification process
  4. Data Controllers and Data Processors are required by law to notify the Data Protection Commissioner of the processing they carry out. This may contain personal information, for example where the business is a sole trader. Notification information is compiled into a public register, as required by law.

    Details of a relevant memeber of staff are requested as part of this process. The staff member's name will appear on the public register but the contact details will remain solely for use by the OIC.

  5. Collected by email
  6. Information supplied by email will be processed by the email application and may be recorded in the customer relationship management system if relates to a complaint, notification or other matter of significance.

  7. Collected as a result of enquiries made by phone or in person
  8. Information may be recorded in the customer relationship management system if relates to a complaint, notification or other matter of significance.

Who may we give your information to

We will not usually share your personal information with other parties without your consent except where we are required by Law or in connection with a criminal investigation. In the absence of any privious consent provided by you, we will contact you should we consider disclosure to a third party is necessary for us to fully investigate your complaint or enquiry. Please understand that we will often need to share your details with the organisation you have complained about in order for us to effectively investigate your complaint.

Your rights in relation to your information

You can acces the information we hold about you at any time by writing to us at the above address

If you become aware that the information we hold about you is inaccurate, please tell us and we will put it right. In the meantime, you can ask us to restrict how we use your information.

How long do we keep your information

Unless required by law to keep it for longer, we will keep information about you and your complaint for 5 years.

Links to other websites

This privacy notice does not cover any third party websites reached via links on this website. You are advised to read the privacy statements on the other websites you visit.